Royale Indian emphasises the importance of quality cuisine and keeping exceptional customer service at the forefront of their business model. This local Hamilton restaurant values offering a connective customer experience and were approached by Konnect in 2016.
Before their experience with Konnect, Royale Indian had only two methods of connecting with their customer base and wider audience. This was through Social Media which they began to find less and less effective and displaying their menu on their website and receiving the subsequent phone orders that would follow. This was frustrating as taking phone calls and processing orders would take staff away from serving customers, which is a core focal point of Royale Indians business strategy.
The company realised that they needed to try something new to overcome their frustrations. Management previously believed that a mobile app would be out of reach due to expense and time constraint. However, upon interacting with Konnect they were assured they would be delivered an innovative product which was affordable. Royale Indian chose Konnect above competitors because they did not take commission from their sales and were interested in a service that would help them grow and develop their business rather than just an end product. The company found the experience with Konnect easy and intuitive, as Konnect provided them with a free demo app which helped them visualise their app.
Konnect helped Royale Indian overcome their pain points as now their customers can order at their convenience through their menu order feature which is processed through an inhouse system. The companies staff members are no longer having to process nearly as many phone orders which means they can focus on delivering fantastic customer service. Royale Indians customers have loved the app experience and have voiced their appreciation for the loyalty feature through the app.
The Royale Indian app has helped achieve the company's business goals by creating a mobile solution which does not require active input and maintenance from their staff. Just in 2018 alone Royale Indian has seen 4000%+ return on investment on their app.Contact Us